Refund policy

Last updated: 9 August 2026

At Nathan Day Gallery, each piece we offer — from fine art to bespoke, handcrafted furniture — is treated as the unique object it is. This policy explains your rights and our process for returns, refunds, and damaged items, and works alongside (not instead of) your rights under the Australian Consumer Law.

Your rights under Australian Consumer Law

Nothing in this policy limits or excludes any guarantee, right, or remedy you have under the Australian Consumer Law. If a product has a major failure — for example, it is significantly different from its description, unsafe, or does not do what it's meant to do — you're entitled to choose a refund or replacement. For minor problems, we may choose to repair the item within a reasonable time.

Change of mind

Because so much of our collection is handmade, made-to-order, or one-of-a-kind, we ask that you choose carefully before purchasing. We do not offer refunds or exchanges for change of mind on any item.

This doesn't affect your rights under the Australian Consumer Law — if an item is faulty, significantly different from its description, or arrives damaged, see "Damaged or faulty items" and "Your rights under Australian Consumer Law" above.

Please note: handmade and natural-material pieces (ceramics, timber, stone) will have individual variations in colour, texture, grain, and glaze. These are natural characteristics of handcrafted work, not defects — photos on our site are a representative guide rather than an exact match to the piece you'll receive.

Damaged or faulty items

We take great care in packing and, where required, engage specialist couriers for larger pieces — but damage can occasionally occur in transit. If your item arrives damaged, defective, or not as described:

  1. Contact us within 48 hours of receiving your delivery at nathan@nathandaydesign.com.au
  2. Include clear, unedited photographs (and video, where possible) of the damage, the packaging, and the shipping label
  3. Keep the item and its packaging until your claim is resolved — we may need to inspect it or arrange collection

We assess every claim in good faith and will move quickly to arrange a repair, replacement, or refund once damage is confirmed.

Fraudulent or manipulated claims

To keep this process fair for everyone, all claims are reviewed carefully. Submitting fraudulent, misleading, or digitally altered evidence — including AI-generated or AI-edited images purporting to show damage that did not occur, or that misrepresent the condition of an item — will void your claim immediately. We reserve the right to report suspected fraudulent claims, including altered or fabricated evidence, to the relevant authorities (including police and consumer protection agencies) and to pursue any available civil remedies.

Freight-quote items (furniture, art & lighting)

Larger pieces requiring a specialist courier are quoted individually. Cover under this policy for damage in transit applies equally to freight-quoted deliveries — please follow the same photo-evidence process above.

How refunds are processed

Approved refunds are returned to your original payment method within 10 business days of approval. Shipping costs are non-refundable except where the return is due to our error or a confirmed fault.

Contact us

Questions about a return or a claim? Email nathan@nathandaydesign.com.au or visit us at 7 Albrey St, Vasse WA 6280.