FAQ

A few of the questions we're asked most often. If you can't find what you're looking for here, please get in touch — we're always happy to help.

How do I book an appointment?

Please fill in our contact form or call Nathan on 0437 286 082 to arrange a time. Please allow 24 hours' notice to ensure we're available.

Do you send furniture, art and objects interstate?

Yes we do. We've worked exclusively with one specialist interstate removals company for over 15 years. Their network covers all capital cities and many rural and regional towns. Get in touch and we can organise a quote to have your piece delivered door to door.

Are pieces requiring a specialist courier covered by insurance?

Yes — we hold our own transit insurance, which covers loss, theft and damage to all furniture, objects and art while it's being delivered anywhere in Australia.

Do you ship internationally?

Yes we do. Please get in touch to arrange a quote.

Do you customise furniture?

Yes we do. If you see an in-stock piece you'd like made in a different timber or at a different dimension, get in touch and Nathan will discuss this with you directly.

How long does a custom or made-to-order piece take?

It depends on the piece, the timber, and current workload. Nathan will give you a realistic, personalised timeframe once your order is confirmed.

Can I view pieces in person?

Yes — all pieces listed on the website are available to view in the gallery. We're located at 7 Albrey St, Vasse. Please check our current opening hours or reach out to organise a private viewing.

How do I care for my furniture, art or handcrafted piece?

Get in touch and we'll provide personal advice based on the piece you own.

Can I return an item if I change my mind?

Because so much of our collection is handmade, made-to-order or one-of-a-kind, we don't offer refunds or exchanges for change of mind. See our Refund Policy for full details, including your rights under Australian Consumer Law.

What if my item arrives damaged?

Contact us within 48 hours of delivery at nathan@nathandaydesign.com.au with clear photos of the damage, the packaging and the shipping label, and we'll move quickly to arrange a repair, replacement or refund. Full details are in our Refund Policy.